Brand Voice, Conversion Optimization Laura Kendrick Brand Voice, Conversion Optimization Laura Kendrick

What Is Brand Voice (and Why Your Business Desperately Needs One)

Let’s just come right out and say it:
“Brand voice” is having its main character moment.

With AI cranking out content faster than you can say “Canva caption,” the question isn’t should you define your brand voice—it’s how soon can you.

Because every founder, content creator, and small-but-mighty team eventually runs into the same sticky problem:

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Lead Magnets That Actually Work (And What Most People Get Wrong)

Let’s talk about the humble lead magnet.

It’s supposed to be the gateway drug to your world—the thing that makes someone say,
“Oh hey, I like how this person thinks. Maybe I do want more of what they’re offering.”

But too often? It’s a PDF graveyard.
Another half-baked checklist.
A glorified opt-in box that screams, “I made this because someone on Instagram told me I had to.”

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Why Your Sales Page Suddenly Stopped Converting (And How to Fix It Fast)

Because staring at a flatlined conversion rate is the entrepreneurial equivalent of watching your coffee mug slip from your hands in slow motion...

Have you ever had one of those "oh sh*t" moments? You know—coffee in hand, dashboard open, conversion rate at... zero?

Yeah. Let's talk about that.

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Messaging, Voice of Customer Laura Kendrick Messaging, Voice of Customer Laura Kendrick

What Woodstock ’99 Teaches Us About Brand Messaging Gone Wrong

So when the news hit a few days later that Woodstock ‘99 had turned into a full-on disaster—fires, looting, assaults, complete chaos—I wasn’t shocked.

Even back then, I could see the misstep.

Now, with grown-up eyes and a strategist’s brain, I can see exactly what went wrong. And it’s something I see in online businesses, brand launches, and even social media strategies all the time.

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Marketing Strategy, Voice of Customer Laura Kendrick Marketing Strategy, Voice of Customer Laura Kendrick

The Problem With “Try This!” Marketing Advice (And What to Do Instead)

You ask for help in your mastermind, coaching call, or group chat. You’ve hit a snag in your marketing strategy, and you’re genuinely looking for clarity.

Instead? You get a firehose of ideas.

“Have you tried a webinar funnel?”
“Oh! I just saw someone launch with a live challenge—maybe that?”
“Ooh, add an open house! Worked wonders for my friend!”

It’s well-meaning. It’s enthusiastic.

And it’s a complete waste of time if it doesn’t start with one thing

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Website Copy, UX Copy, Conversion Laura Kendrick Website Copy, UX Copy, Conversion Laura Kendrick

Website Copy That Sells Without The Salesy, Cringey, or Like a Late-Night Infomercial Vibes

So today, we’re channeling our inner Ted Lasso (stick with me here). Because if there’s one person who knows how to build trust, get people on board, and turn skeptics into superfans without being salesy, it’s him.

And if you apply his approach to your website copy?
That’s when everything clicks.

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UX Copy, Website Copy, Ethical Selling Laura Kendrick UX Copy, Website Copy, Ethical Selling Laura Kendrick

How to Craft Website Copy That Sells Without Feeling Salesy

Instead of drawing you in, these websites make you want to slam your laptop shut and run in the opposite direction. Why? Because they don’t feel like they’re about you—they feel like they’re all about the sale.

But let’s get one thing straight: wanting to sell is not the problem.

Your business needs to sell. Because, last I checked, passion alone doesn’t pay the bills. Sales aren’t the enemy—salesy, pushy, and inauthentic messaging is.

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Voice of Customer, Messaging Laura Kendrick Voice of Customer, Messaging Laura Kendrick

Don’t Lead the Witness: How to Get Better Feedback from Your Audience

The ask was simple: fill out a survey. Easy. Plus, getting to be on the other side of market research for once? Hell yes! I love a good peek into what people are trying to figure out.

So, I did the thing. Got a thank-you. Moved on with my life.

Then, in the shower this morning—you know, that magical place where the hot water seeps into your brain and suddenlyyou have the best ideas? Yep, that place—it hit me.

That survey was still bothering me because... it was all wrong.

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UX Copy, Conversion Laura Kendrick UX Copy, Conversion Laura Kendrick

5 Website Copy Mistakes Costing You Sales (And How to Fix Them)

Done right, it connects with your ideal audience, answers their unspoken questions, and gently guides them toward a resounding “YES!” to your offers. It’s the unassuming powerhouse that’s always working behind the scenes, whether you’re presenting at a conference, sleeping, or binge-watching your favorite series.

But here’s the catch: your website only works this hard if you’ve set it up for success.

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Launch Copy, Pre-launch, Marketing Strategy Laura Kendrick Launch Copy, Pre-launch, Marketing Strategy Laura Kendrick

Why Your 6-Figure Business Needs a Holistic Launch Strategy (Not Just Another Course)

Here’s the truth: Six-figure launches don’t happen by accident. They happen when every piece of your marketing works together in harmony.

A holistic launch strategy weaves together your marketing, messaging, and audience experience so that nothing feels random or disjointed. Every email, every post, every ad is intentionally designed to support your business growth and guide your audience toward one action—buying.

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UX Copy Laura Kendrick UX Copy Laura Kendrick

Website Revamp: Navigating the Wild Ride of Rewriting Your Own Copy

A fresh, shiny site that truly reflects my evolving way of working and embraces my ideal client’s shifting needs. On the surface? Absolutely freaking rad. I’m so pumped for the final product—a site that’s UX’d to perfection, bringing the right people to the work table where we can collaborate and create some seriously high-converting magic.

But then there’s the reality of writing it. Cue the dramatic sigh. Let’s be honest: writing your own copy is hard as F*CK. And I’m not alone here. I’ve yet to meet a copywriter who doesn’t agree. That stuff is gnarly.

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